Case Studies

Real businesses. Real results.

See how businesses like yours are growing with PurpleDesk.

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FunZone Family Entertainment

Family Entertainment Center

The Challenge

FunZone was missing 30% of incoming calls during peak hours. Birthday party inquiries went to voicemail, and staff couldn't handle in-store customers while answering phones.

The Solution

PurpleDesk deployed a custom AI agent trained on FunZone's party packages, pricing, and availability. The AI handles party bookings, answers FAQs, and routes complex requests to staff only when needed.

40%
Increase in party bookings
0%
Missed calls
$180K
Additional annual revenue

“We went from missing a third of our calls to never missing one. The revenue impact was immediate.”

— Sarah M., Owner
VW

Vitality Wellness Studio

Wellness & Fitness

The Challenge

Vitality's front desk was overwhelmed juggling walk-ins, class check-ins, and a constantly ringing phone. Staff burnout was high and customer experience suffered.

The Solution

PurpleDesk's hybrid model — AI for routine calls plus live agents for complex inquiries — let Vitality's team focus entirely on in-person service. The system integrates with Mindbody for real-time class scheduling.

3x
Faster response time
10K+
Hours saved annually
4.9/5
Customer satisfaction

“Our staff finally has time to focus on the people in front of them. PurpleDesk handles the rest.”

— Marcus T., Manager
BS

Bright Smile Dental

Medical & Dental

The Challenge

Bright Smile was losing patients to competitors because appointment scheduling calls often went unanswered. After-hours calls were a particular problem.

The Solution

PurpleDesk provides 24/7 coverage with AI agents that handle appointment scheduling, insurance questions, and follow-up reminders. Integration with their practice management system keeps everything in sync.

60%
Fewer missed appointments
25%
Increase in new patients
$320K
Revenue recovered

“We were losing 30% of our calls to voicemail. Now we capture every single one. The ROI is undeniable.”

— Dr. Lisa Chen, Owner

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