Taking Your Front Desk
to the Next Level
Elevate Your Family Entertainment Center with Next Level
Call Center Solutions
About Us
PurpleDesk started from the idea of putting our customer's first, whether in our center or calling on the phone. PurpleDesk believes in freeing up our Front Desk employees to focus on the customer experience rather than answering calls. Our employees work only with Family Entertainment Centers, maximizing their revenue through party bookings, group inquires, call-back tracking, and overall call metrics.
We believe any missed call is a missed revenue opprotunity.
What We Offer:
Phone
Support
Direct assistance through personalized conversations, ensuring quick issue resolution and customer satisfaction.
We operate from 9AM-8PM PST, 363 days per year.
Performance
Reporting
Detailed insights into support team productivity and customer interactions, facilitating continuous improvement,
Call Back Management
Instant messaging from our center to your Management Team on issues that cannot be catered by the center.
Email
Assistance
Efficient handling of customer inquiries and concerns via email, ensuring prompt and comprehensive responses.
Quality Assurance
Monitoring
Regular evaluation to maintain service standards and ensure consistent customer satisfaction. All calls are recorded!
Tracking System
Management
Organized tracking and resolution of customer issues through a structured tracking system, maximizing efficiency and giving real time data.
Why Choose Us
All-Inclusive Data Tracking with Monthly Reports
Operating 6AM-8PM PST, 363 Days Per Year.
Over 300 Large Group Events Booked through PurpleDesk.
Over 35,000 Calls Answered in 2024.
Over $270,000 in Party Revenue in 2024.
Listen to our valued clients!
Cyrus K
Multi-Park Franchise Owner
"Their extended operating hours allow our guests to call and speak to a live person any time. This has allowed our on-site staff to focus entirely on delivering a fantastic experience in the park, rather than being tied up on the phone."
Vince H
Franchise Owner
“In just four months, the Call Center has answered 99% of all our inbound calls, and has booked over 65 parties, with $28,000+ in revenue for our Park.“Ed K
General Manager
“Their staff is friendly, knowledgeable, and consistently goes the extra mile to ensure our customers' questions are answered correctly the first time.”
Still curious? Fire away your questions!
If you not able to find the answer to your question in our FAQ. You can contact us. We will answer you shortly!